Terms of service
Last updated: July 23, 2026
This website is operated by Colorado Mountain Balm Company, LLC, doing business as The Balm Co. Throughout this website, the terms “we,” “us,” and “our” refer to The Balm Co. The Balm Co. offers this website, including all information, products, services, and tools available through this website, conditioned upon your acceptance of these Terms of Service.
By visiting our website, purchasing a product, creating an account, subscribing to email or text-message marketing, or otherwise using our services, you agree to these Terms of Service. Please read them carefully before using our website.
1. Online Store Terms
You must be at least the age of majority in your state or place of residence to make a purchase from this website. You may not use our products or services for any unlawful or unauthorized purpose.
You agree not to transmit viruses, malicious code, or other material that could interfere with the operation or security of this website.
2. Products and Product Information
We make reasonable efforts to display our products, packaging, ingredients, sizes, colors, and descriptions accurately. However, actual product appearance may vary slightly because of screen settings, natural ingredient variations, manufacturing batches, packaging updates, or supplier changes.
Our balm products are cosmetic and personal-care products. Product descriptions and information on this website are provided for general informational purposes and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual results may vary. Customers should review the ingredient list before use and discontinue use if irritation or an adverse reaction occurs. Customers with allergies, sensitivities, medical conditions, or concerns about using a product should consult an appropriate healthcare professional.
3. Prices and Payments
Prices are listed in United States dollars unless otherwise stated. We reserve the right to change prices, discounts, promotions, product availability, and shipping charges at any time without prior notice.
Payment must be successfully authorized before an order is processed unless separate written payment terms have been approved for a wholesale customer.
4. Orders
We reserve the right to accept, reject, limit, or cancel any order. This may include orders that appear to have been placed by resellers without authorization, orders involving suspected fraud, orders containing incorrect pricing, or orders affected by inventory or technical errors.
If we cancel an order after payment has been received, we will issue a refund to the original payment method for the canceled portion of the order.
Customers are responsible for providing complete and accurate billing, shipping, contact, and payment information.
5. Shipping and Delivery
Shipping and delivery estimates are provided as estimates only and are not guaranteed. We are not responsible for delays caused by carriers, severe weather, natural disasters, incorrect addresses, customs processing, transportation interruptions, or other circumstances outside our reasonable control.
Risk of loss transfers to the customer when the order is delivered to the address provided at checkout, subject to applicable law.
6. Returns, Refunds, and Order Issues
Returns, refunds, exchanges, damaged-product claims, and missing-order claims are governed by our posted Refund Policy. Customers should review that policy before purchasing.
7. SMS and Text-Message Terms
By voluntarily providing your mobile telephone number and opting in to receive text messages from The Balm Co., you consent to receive recurring automated promotional and personalized marketing text messages, as well as transactional or account-related messages when applicable.
Messages may include product announcements, promotions, special offers, abandoned-cart reminders, order-related information, company news, events, and other marketing communications from The Balm Co.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
Message frequency varies. The number and frequency of messages may depend on your interactions with The Balm Co., your purchases, promotions, and active marketing campaigns.
Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply to messages sent or received. The Balm Co. is not responsible for charges imposed by your mobile carrier.
You may opt out of marketing text messages at any time by replying STOP to any marketing message. After opting out, you may receive a final message confirming your request. You may continue to receive non-marketing messages that are necessary to complete transactions, provide requested services, address account security, or comply with legal obligations.
For assistance with text messages, reply HELP or contact us at info@spreadthebalm.com.
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside our complete control.
You represent that you are the account holder or authorized user of the mobile telephone number you provide. If your mobile number changes, you agree to opt out before discontinuing use of the number or notify us at info@spreadthebalm.com.
We may modify or discontinue our text-messaging program at any time. We may also suspend or terminate text-message access for any person who violates these Terms of Service.
8. Email Marketing
When you voluntarily subscribe to our email marketing, we may send product announcements, promotional offers, company news, event information, and other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in the email. Transactional and account-related emails may still be sent when necessary to complete purchases, provide customer service, or maintain account security.
9. Personal Information and Privacy
Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy. By using this website, you acknowledge that you have reviewed our Privacy Policy.
10. Third-Party Services
Certain portions of our website and services may rely on third parties, including Shopify, payment processors, shipping carriers, marketing platforms, analytics providers, and text-message service providers.
We are not responsible for the independent actions, policies, availability, security, or performance of third-party services. Your use of a third-party service may also be subject to that provider’s terms and privacy policies.
11. Intellectual Property
The Balm Co. name, branding, logos, product names, photographs, graphics, website design, written content, formulas to the extent legally protectable, and other original materials are owned by or licensed to Colorado Mountain Balm Company, LLC.
You may not reproduce, distribute, modify, sell, publish, or commercially exploit our content without prior written permission.
12. Reviews, Comments, and Customer Content
If you submit a review, photograph, testimonial, comment, suggestion, or other content, you represent that the content is accurate, lawful, and does not violate the rights of another person.
You grant The Balm Co. a nonexclusive, worldwide, royalty-free license to use, reproduce, publish, and display content you voluntarily submit in connection with our business, advertising, website, social media, and promotional materials, subject to applicable law.
We may remove content that is unlawful, abusive, misleading, defamatory, infringing, obscene, fraudulent, or otherwise inappropriate.
13. Prohibited Uses
You may not use this website or our services to:
- Violate applicable laws or regulations;
- Infringe intellectual-property, privacy, publicity, or other legal rights;
- Submit false, fraudulent, misleading, or malicious information;
- Interfere with the website’s security or operation;
- Collect information about other users without authorization;
- Distribute malware, viruses, or harmful code; or
- Resell products in violation of an applicable wholesale or reseller agreement.
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website, its content, and our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.
15. Limitation of Liability
To the fullest extent permitted by law, Colorado Mountain Balm Company, LLC, The Balm Co., and their owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, products, or services.
Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.
16. Indemnification
You agree to indemnify and hold harmless Colorado Mountain Balm Company, LLC, The Balm Co., and their owners, employees, contractors, suppliers, and service providers from claims, losses, liabilities, and reasonable expenses arising from your violation of these Terms, misuse of the website, or infringement of another person’s rights.
17. Governing Law
These Terms of Service are governed by the laws of the State of Colorado and applicable United States federal law, without regard to conflict-of-law principles.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.
19. Changes to These Terms
We reserve the right to update or replace these Terms of Service by posting a revised version on this website. Changes become effective when posted unless otherwise stated.
Your continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.
20. Contact Information
Questions about these Terms of Service, products, orders, or our text-messaging program may be directed to:
Colorado Mountain Balm Company, LLC
Doing business as The Balm Co.
Website: spreadthebalm.com
Email: info@spreadthebalm.com