Cancellation policy
Last updated: July 23, 2026
This Purchase Options Cancellation Policy applies to subscriptions, preorders, deferred-payment purchases, and any other recurring or scheduled purchase options offered by Colorado Mountain Balm Company, LLC, doing business as The Balm Co.
Subscriptions
Some products may be offered through an automatically renewing subscription. The price, delivery frequency, billing frequency, and any applicable subscription discount will be displayed before checkout.
By purchasing a subscription, you authorize The Balm Co. to charge your selected payment method at the price and frequency displayed during checkout until the subscription ends or is canceled.
You may cancel a subscription at any time through your customer account, when that option is available, or by contacting us at info@spreadthebalm.com.
Cancellation requests must be completed before the next scheduled charge to prevent that charge. If an order has already been charged, processed, or shipped before we receive or complete your cancellation request, the cancellation will apply to future subscription orders.
Canceling a subscription stops future recurring charges. It does not automatically cancel or refund an order that has already been charged or processed.
Subscription Changes
Depending on the subscription plan and available account-management features, customers may be able to:
- Cancel or pause a subscription;
- Skip an upcoming delivery;
- Change the delivery frequency;
- Change eligible products or quantities;
- Update the shipping address; or
- Update the payment method.
Changes must be completed before the next scheduled charge. Changes requested after an order has been charged or processed may not take effect until the following subscription cycle.
Subscription Pricing
The subscription price and any applicable discount will be shown when the subscription is purchased.
We may change subscription prices or terms when permitted by law. When required, we will provide advance notice before a new price applies to a future recurring charge.
Applicable taxes, shipping charges, and other disclosed charges may be added to each subscription order.
Prepaid Subscriptions
A prepaid subscription is paid in advance for a stated number of deliveries or a stated subscription period.
Canceling a prepaid subscription prevents future renewals but does not automatically create a prorated refund for the unused portion of the prepaid term, except when required by law or expressly approved by The Balm Co.
Any products already shipped or prepared for shipment remain subject to our Refund Policy.
Failed Payments
If a recurring payment cannot be processed, we or our payment provider may attempt to process the payment again.
We may pause or cancel a subscription after unsuccessful payment attempts. Customers remain responsible for charges associated with orders that were successfully processed before cancellation.
Preorders
Products identified as preorders are purchased or reserved before they are ready to ship. The estimated availability or shipping timeframe will be displayed with the product or communicated with the order.
A preorder may be canceled before it enters production, fulfillment, or shipping by contacting info@spreadthebalm.com.
Once a preorder has entered production, fulfillment, or shipping, cancellation may no longer be available. After shipment, the order will be governed by our Refund Policy.
If The Balm Co. cancels a preorder, any amount collected for the canceled item will be refunded to the original payment method.
Deferred-Payment Purchases
Certain purchase options may authorize The Balm Co. to charge a customer’s payment method on a future date or after a stated event.
The scheduled charge date and applicable terms will be disclosed before checkout. Customers must submit cancellation requests before the scheduled charge is processed.
A cancellation request received after the payment has been processed may be handled under our Refund Policy rather than as a cancellation.
Orders Already Processed or Shipped
Cancellation is not guaranteed after an order has been charged, processed, prepared, or shipped.
If an order has already shipped, customers must follow our Refund Policy. Original shipping charges and return-shipping costs may be nonrefundable unless the order was incorrect, damaged, defective, or otherwise eligible for a refund under applicable law or our posted policies.
Promotional Gifts and Discounts
Canceling or changing a subscription may affect promotional pricing, free gifts, discounts, free shipping, or other benefits associated with the original purchase option.
If a customer changes from a subscription purchase to a one-time purchase, the product may be charged at the regular one-time purchase price.
How to Cancel
To cancel or request changes to a purchase option:
- Sign in to your customer account and use the available subscription-management options; or
- Email info@spreadthebalm.com.
When contacting us, please provide:
- Your full name;
- The email address used for the order;
- Your order or subscription number; and
- The subscription or purchase option you want canceled or changed.
Contact Information
Colorado Mountain Balm Company, LLC
Doing business as The Balm Co.
Mailing Address:
P.O. Box 2512
Avon, Colorado 81620-2512
United States
Email: info@spreadthebalm.com
Website: spreadthebalm.com