Shipping policy
Last updated: July 23, 2026
This Shipping Policy explains how Colorado Mountain Balm Company, LLC, doing business as The Balm Co., processes and ships orders placed through spreadthebalm.com.
Order Processing
Orders are generally processed within 2–4 business days after payment has been successfully completed. Business days do not include weekends or federal holidays.
Processing times may be longer during holidays, promotions, product launches, severe weather, or periods of unusually high order volume.
You will receive an order-confirmation email after your order is placed. When available, tracking information will be sent after your order has shipped.
Shipping Rates
Shipping charges are calculated and displayed during checkout before payment is completed.
The Balm Co. offers free standard shipping on qualifying orders of $50 or more. The order subtotal must reach $50 after discounts and before applicable taxes to qualify for free shipping.
Free-shipping promotions may be limited by destination, order type, product availability, or other conditions stated with the promotion.
Delivery Estimates
Delivery estimates shown at checkout begin after the order has been processed and transferred to the shipping carrier.
All delivery dates are estimates and are not guaranteed. Shipping carriers may experience delays caused by weather, holidays, transportation interruptions, staffing issues, natural disasters, incorrect addresses, or other circumstances outside our control.
Shipping Destinations
Available shipping destinations and delivery methods are displayed during checkout. If Shopify does not provide a shipping option for your address, please contact us before placing your order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before completing your purchase.
If you notice an address error, contact us immediately at info@spreadthebalm.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
The customer may be responsible for additional shipping charges when an order is returned or delayed because of an incomplete, incorrect, or undeliverable address.
Tracking Information
When tracking is available, a tracking link will be sent to the email address provided with the order.
Tracking information may take 24–48 hours to update after the carrier receives the package.
Warm-Weather Shipping
Our balms are made with natural fats, oils, waxes, and plant butters. These ingredients may soften or melt when exposed to high temperatures during shipping.
Softening or melting does not necessarily mean that the product is defective. Place the closed container upright in a cool location until the balm firms. Refrigerating the product briefly may help it solidify more quickly.
Temperature changes may affect the balm’s appearance or texture. If your order arrives leaking, opened, or otherwise damaged, contact us within seven days of delivery and include photographs of the product, packaging, and shipping label.
Damaged Orders
Please inspect your order promptly after delivery. If an item arrives damaged, leaking, broken, or incorrect, email us at info@spreadthebalm.com within seven days of delivery.
Please include:
- Your name and order number;
- A description of the problem;
- Photographs of the affected product;
- Photographs of the shipping box and packaging; and
- A photograph of the shipping label.
We will review the information and determine whether a replacement, refund, store credit, or other resolution is appropriate.
Lost or Missing Packages
If tracking shows that your package is still in transit beyond the expected delivery window, please contact the shipping carrier first and then email us at info@spreadthebalm.com.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, mailrooms, and other secure delivery locations around the property.
The Balm Co. is not responsible for packages that are stolen or misplaced after the shipping carrier confirms delivery to the address supplied with the order. We will, however, assist with available carrier information when reasonably possible.
Returned and Refused Packages
Orders returned because of an incorrect address, unsuccessful delivery attempt, refusal, or failure to retrieve the package may be refunded after the package is returned to us.
Original shipping charges and return-shipping expenses may be deducted from the refund unless the return resulted from an error by The Balm Co.
Wholesale Orders
Wholesale order processing times, shipping charges, freight arrangements, minimum-order requirements, and payment terms may differ from retail orders.
Any terms shown on an approved wholesale invoice, draft order, purchase order, or written wholesale agreement will control if they differ from this general Shipping Policy.
Changes to This Policy
We may update this Shipping Policy from time to time. The version posted on our website at the time an order is placed will generally apply to that order.
Contact Us
Questions about shipping or delivery may be directed to:
Colorado Mountain Balm Company, LLC
Doing business as The Balm Co.
Website: spreadthebalm.com
Email: info@spreadthebalm.com